TERMS & CONDITIONS
PAGET LONDON
Effective Date: April 2025
Welcome to Paget London, a trading name of Sine Mora International Ltd, a company registered in England and Wales with company number 13353731, whose registered address is 55 Ludgate Hill, London, EC4M 7JW (“the Company,” “we,” “us,” or “our”), and which operates the website www.pagetlondon.com (“website”).
1. INTRODUCTION
These Terms & Conditions govern your (“the Customer,” “you,” or “your”) use of our website and the purchase of products from us. By accessing or using this website, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not accept these terms, you must stop using the website immediately.
2. INTELLECTUAL PROPERTY & ACCEPTABLE USE
All content on this website, including text, graphics, logos, images, and software, is the property of Paget London or its licensors. You may view and use content for personal, non-commercial purposes but may not copy, distribute, modify, or use any content for commercial purposes without our prior written consent.
You must not use this website in a way that:
Causes harm, disruption, or impairment to the website or its services.
Involves fraudulent, illegal, or unauthorised activities.
Infringes on the rights of others, including intellectual property rights.
3. ACCOUNT REGISTRATION
To access certain features of our website, you may be required to register an account. You are responsible for maintaining the confidentiality of your account details and agree to notify us immediately if you suspect unauthorised access. Paget London reserves the right to suspend or cancel accounts if fraudulent or misleading activity is suspected.
4. ORDERING & PAYMENT
4.1 Placing an Order
All orders are subject to availability and acceptance. Once you place an order, you will receive an order confirmation email.
4.2 Pre-Order Purchasing
Our brand follows a slow fashion and made-to-order model, meaning items are mainly produced in small batches after receiving a minimum number of orders (unless specified by a fully customised order). By placing a pre-order, you acknowledge that production will begin once enough orders are received, which may result in a longer wait time. Delivery for pre-ordered items will take up to six (6) weeks from the date of ordering. This allows us to maintain quality and ethical production standards.
4.3 Pricing & Payment
Prices are displayed in GBP (£) and include applicable taxes unless otherwise stated. We accept multiple payment methods, and by completing a purchase, you authorise us to charge your selected payment method. If an error in pricing occurs, we reserve the right to correct it before processing or cancel the order if necessary.
5. CANCELLATION AND REFUNDS
5.1 Your Right to Cancel
As many of our items are made to order or personalised to customer specifications, some products may be exempt from the 14-day cancellation period under the Consumer Contracts Regulations 2013. This will be clearly stated on the product page, where applicable.
Cancellations are accepted within 24 hours of placing an order. After this period, cancellations are not guaranteed but may be granted at our discretion. Please email info@pagetlondon.com for further assistance.
5.2. Returns and Exchanges
If your item is not personalised or made to order on your selected specifications, you may return it within 14 days of receipt for a full refund or exchange, provided it is unworn and in original condition. If your item was custom-made or personalised, we may accept returns for store credit only, at our discretion.
If your item is defective or delivery is significantly delayed (beyond six weeks), you are entitled to a full refund.
If you receive the wrong item, a faulty product, or an incorrect size due to our error, we will offer a full exchange, repair, or refund.
Customers are responsible for selecting the correct size using our size guide – please contact us before ordering if you’re unsure.
If you ordered the wrong size at checkout:
For standard items: you may return the item within 14 days of receipt for a full refund or exchange, provided the item is unworn and in its original condition.
For custom-made or personalised items: returns may be accepted for store credit only, at our discretion, provided the item is unworn and in its original condition.
We only accept returns of unused, undamaged items, with packaging and tags intact.
Please note: Sale or discounted items follow the same return policy as full-price items, unless they are clearly marked as final sale or are made-to-order/personalised. Your statutory rights remain unaffected.
5.3 How to Cancel
To cancel an order, customers must notify us in writing via email, including their order number and contact details. Upon receiving the request, we will send them a form that must be completed and approved before any cancellation or return is processed. Unauthorised returns will not be accepted.
5.4 Returning Items After Cancellation
If you have received the goods before cancelling, you must return them at your own cost and risk in their original, unused condition with all packaging intact. If the goods have already been dispatched before cancellation, do not unpack them and return them promptly.
5.5 Refunds
Refunds will be processed within 30 days after receiving the returned items. Customers are responsible for return shipping costs unless the item is faulty or incorrect. Refunds are processed within a reasonable timeframe after we receive and inspect the returned goods.
If you fail to return the goods or cover return shipping costs, we reserve the right to deduct any reasonable costs from your refund.
6. SHIPPING & DELIVERY
6.1 Delivery Timeframes
We strive to dispatch all orders promptly. As all of our items are made-to-order, please note that delivery will take up to six (6) weeks from the date of ordering. This applies regardless of the shipping method chosen. Once the item is ready, it will be shipped according to the selected shipping option. Delivery times may also vary based on location, courier delays, or unforeseen circumstances.
6.2 International Orders
For international deliveries, you are responsible for any applicable import duties, taxes, and customs clearance fees. Paget London is not liable for delays caused by customs authorities.
7. DELIVERY ISSUES & ORDER DISCREPANCIES
7.1 Missing, Incorrect, or Damaged Items
If your order is incomplete, incorrect, or arrives damaged, you must notify us within 14 working days of receiving it. Contact us via email or post, providing your order number and supporting details.
7.2 Late or Undelivered Orders
If your order has not arrived within six (6) weeks from the purchase date, please notify us within seven (7) days after the six-week period so we can investigate.
Once we verify an issue, we may:
Arrange a replacement or redelivery.
Offer a repair or exchange for faulty goods.
Process a refund for the affected item(s).
Paget London is not responsible for indirect or consequential losses due to delivery delays or issues. Our liability is strictly limited to the value of the affected goods.
8. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Paget London is not liable for any indirect, incidental, or consequential damages, including loss of profits, business, or data. While we strive to keep the website secure and up to date, we do not guarantee uninterrupted or error-free access.
9. LINKS TO THIRD-PARTY WEBSITES
This website may contain links to external sites that are not operated by Paget London. We do not endorse or take responsibility for the content, policies, or practices of these third-party sites.
10. PRIVACY POLICY
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and store your personal data. By using our website, you consent to these policies.
11. CHANGES TO THESE TERMS
We may update these Terms & Conditions at any time. Any changes will be published on this page and take effect immediately upon posting. Users should review these terms periodically.
12. GOVERNING LAW & DISPUTE RESOLUTION
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. CONTACT US
If you have any questions or concerns regarding these Terms & Conditions, please contact us at info@pagetlondon.com.
By using our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.